rM
refiloe M
1 reviews | Active since Dec 2014
22 Mar 2015, 10:37
Bad service
I dont understand why other people have jobs when they have a problem with exercuting what they are getting paid for. Spoke to a Lauren from the Truworths legal department 3 weeks ago, she said she would send me a paid up letter the following monday 3 weeks later still no letter. I called her about a week ago from my cellphone to find out what was going she said she will call me back just now and guess what she never called me back. I am not asking you guys to move heaven and earth i am asking for a paid up letter fro my truworths and yde accounts and for you to update my credit profile. If anyone is going to get back to me this coming week i am available to talk between 8am and 1pm only.
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Truworths's replyOfficial
24 Mar 2015, 15:17Hello refiloe1990,
At Truworths, we pride ourselves on being a retailer of international standards offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns, and according to our records, a letter confirming your paid up status for both Truworths and YDE, was sent to you on 12 March 2015. We requested that our Legal Department resend these paid up letters to you shortly.
Please be advised that ITC updates are done on a monthly basis, and that an instruction will be sent to all credit bureaus to update the status of your Truworths and YDE accounts soon.
Should you require assistance with any other matter of concern, please feel free to contact us directly on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine
At Truworths, we pride ourselves on being a retailer of international standards offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns, and according to our records, a letter confirming your paid up status for both Truworths and YDE, was sent to you on 12 March 2015. We requested that our Legal Department resend these paid up letters to you shortly.
Please be advised that ITC updates are done on a monthly basis, and that an instruction will be sent to all credit bureaus to update the status of your Truworths and YDE accounts soon.
Should you require assistance with any other matter of concern, please feel free to contact us directly on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine
Truworths's reply24 Mar 2015, 15:17
Official
Hello refiloe1990,
At Truworths, we pride ourselves on being a retailer of international standards offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns, and according to our records, a letter confirming your paid up status for both Truworths and YDE, was sent to you on 12 March 2015. We requested that our Legal Department resend these paid up letters to you shortly.
Please be advised that ITC updates are done on a monthly basis, and that an instruction will be sent to all credit bureaus to update the status of your Truworths and YDE accounts soon.
Should you require assistance with any other matter of concern, please feel free to contact us directly on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine
At Truworths, we pride ourselves on being a retailer of international standards offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns, and according to our records, a letter confirming your paid up status for both Truworths and YDE, was sent to you on 12 March 2015. We requested that our Legal Department resend these paid up letters to you shortly.
Please be advised that ITC updates are done on a monthly basis, and that an instruction will be sent to all credit bureaus to update the status of your Truworths and YDE accounts soon.
Should you require assistance with any other matter of concern, please feel free to contact us directly on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine