AM
Alice M
1 reviews | Active since Aug 2019
22 Aug 2019, 14:43
Bad service
I opened up an account with Truworths around 2007 and used it for a while. I requested a debit order with the store in the view of closing the account. I finished paying my balance off and thought the account was closed. Today more than 10 years afterwards, I was called by their legal team saying they have handed me over because of non payment. I dont get what I owe if I had paid off the account. The lady that assisted me at their Legal team said I owe for admin fees. I dont recieve letters nor magazines. What is it that I owe?
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Replies (3)
Truworths's replyOfficial
22 Aug 2019, 15:51We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply22 Aug 2019, 15:51
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
26 Aug 2019, 15:37Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that your account has been handed over to Amplisol attorneys, and wish to advise that for any account queries/ disputes kindly contact Amplisol attorneys directly on ***/ ***.
We hope that we were able to adequately attend to this matter.
Kind regards,
Truworths Online Team
Truworths's reply26 Aug 2019, 15:37
Official
Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that your account has been handed over to Amplisol attorneys, and wish to advise that for any account queries/ disputes kindly contact Amplisol attorneys directly on ***/ ***.
We hope that we were able to adequately attend to this matter.
Kind regards,
Truworths Online Team
AM
Alice M's updateReviewer Update
26 Aug 2019, 16:07Call them and say what axcactly? Yor Groblersdal branch was suppossed to have closed the account after it was paid off, is it my fault that your staff was incompetant? now i must pay legal fees for something that was your doing? You must be kidding me. Id rather get more advice on this from the Ombuds before I even consider paying for your doing. Your legal team will anly tell me what your store has instructed them to do. You must really think I dig for money and not work for it as you do.
AM
Alice M's update26 Aug 2019, 16:07
Reviewer Update
Call them and say what axcactly? Yor Groblersdal branch was suppossed to have closed the account after it was paid off, is it my fault that your staff was incompetant? now i must pay legal fees for something that was your doing? You must be kidding me. Id rather get more advice on this from the Ombuds before I even consider paying for your doing. Your legal team will anly tell me what your store has instructed them to do. You must really think I dig for money and not work for it as you do.