Bad service

I had the worst not accommodating experience at your tygervalley truworths branch. I had an outfit that my wife received as a gift and unfortunately did not receive a gift receipt from the person she received it from. However, all I wanted to do is swop it out for a different size. I explained to the supervisor (shanice) that I don't want a refund and that I just want it swopped out. She refused to assist me. I am going to have my wife close her account and never buy at truworths again.