PN
Philip N
1 reviews | Active since Mar 2015
14 Mar 2015, 15:16
Bad service
I pay R200 for something that cost R160 and she want to give me 8 R5 coins and I said no she ask someone to get change and brought it to me 20min later and I still got 2 R5 and she took her time giving it to me and she didn't apologise or say anyting...... I personally feel the service the provide me was **** and I don't think I will evet buy there again.
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Truworths's replyOfficial
09 Apr 2015, 16:42Hello Philip43Niemann,
Thank you for your post, and providing us with the opportunity to address your concerns.
We referred this matter to the manager of the relevant store. She has informed us that if a consultant does not have monetary notes to issue change to a customer, the Store Manager must be contacted so that they can get from other cash drawers in the store. This procedure was not followed and we sincerely apologise for the frustration that you experienced as a result of this. The Store Manager will remind all consultants about this procedure to prevent a recurrence of such an incidence.
We value your feedback. Should you have any further feedback or concern, kindly contact us on *** or send an e-mail to: ***.
Kind regards,
Charmaine
Thank you for your post, and providing us with the opportunity to address your concerns.
We referred this matter to the manager of the relevant store. She has informed us that if a consultant does not have monetary notes to issue change to a customer, the Store Manager must be contacted so that they can get from other cash drawers in the store. This procedure was not followed and we sincerely apologise for the frustration that you experienced as a result of this. The Store Manager will remind all consultants about this procedure to prevent a recurrence of such an incidence.
We value your feedback. Should you have any further feedback or concern, kindly contact us on *** or send an e-mail to: ***.
Kind regards,
Charmaine
Truworths's reply09 Apr 2015, 16:42
Official
Hello Philip43Niemann,
Thank you for your post, and providing us with the opportunity to address your concerns.
We referred this matter to the manager of the relevant store. She has informed us that if a consultant does not have monetary notes to issue change to a customer, the Store Manager must be contacted so that they can get from other cash drawers in the store. This procedure was not followed and we sincerely apologise for the frustration that you experienced as a result of this. The Store Manager will remind all consultants about this procedure to prevent a recurrence of such an incidence.
We value your feedback. Should you have any further feedback or concern, kindly contact us on *** or send an e-mail to: ***.
Kind regards,
Charmaine
Thank you for your post, and providing us with the opportunity to address your concerns.
We referred this matter to the manager of the relevant store. She has informed us that if a consultant does not have monetary notes to issue change to a customer, the Store Manager must be contacted so that they can get from other cash drawers in the store. This procedure was not followed and we sincerely apologise for the frustration that you experienced as a result of this. The Store Manager will remind all consultants about this procedure to prevent a recurrence of such an incidence.
We value your feedback. Should you have any further feedback or concern, kindly contact us on *** or send an e-mail to: ***.
Kind regards,
Charmaine