AR
Angelo R
1 reviews | Active since Dec 2015
05 Feb 2016, 08:25
bad service
My account was blocked,the reason was I lost my card and ID,i got a new card and ID so I started purchasing again that mean the account was unblocked i don't no who I was talking to on the phone that day but the account was unblocked,i think 2 or 3 months later I went to go purchase again witch was yesterday the cashier named dwayne groenewald told me my account is blocked I had to give back the item purchased I was so imbarresed so what I think the person on the phone never unblocked the account,if hellopeter can look in to it. For me please thank you.
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Truworths's replyOfficial
09 Feb 2016, 16:28Hello angelorhodes2,
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Our records show that the block which was inserted on your account when you lost your previous charge card and identity document, is still reflecting on the account. As you did not have your new identity document with you when you recently visited the respective store, your purchase could not be authorized.
Our security measures are in place to facilitate a safe and enjoyable shopping experience for our customers and not meant to offend them in any way. We however apologise for the manner in which you felt the matter was handled in store.
We kindly advise that you go in to any of our stores, with your identity document, and request that they contact us to remove the block from your account so that you can shop with confidence and enjoy our latest fashion trends.
Should you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Our records show that the block which was inserted on your account when you lost your previous charge card and identity document, is still reflecting on the account. As you did not have your new identity document with you when you recently visited the respective store, your purchase could not be authorized.
Our security measures are in place to facilitate a safe and enjoyable shopping experience for our customers and not meant to offend them in any way. We however apologise for the manner in which you felt the matter was handled in store.
We kindly advise that you go in to any of our stores, with your identity document, and request that they contact us to remove the block from your account so that you can shop with confidence and enjoy our latest fashion trends.
Should you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Charmaine
Truworths's reply09 Feb 2016, 16:28
Official
Hello angelorhodes2,
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Our records show that the block which was inserted on your account when you lost your previous charge card and identity document, is still reflecting on the account. As you did not have your new identity document with you when you recently visited the respective store, your purchase could not be authorized.
Our security measures are in place to facilitate a safe and enjoyable shopping experience for our customers and not meant to offend them in any way. We however apologise for the manner in which you felt the matter was handled in store.
We kindly advise that you go in to any of our stores, with your identity document, and request that they contact us to remove the block from your account so that you can shop with confidence and enjoy our latest fashion trends.
Should you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Our records show that the block which was inserted on your account when you lost your previous charge card and identity document, is still reflecting on the account. As you did not have your new identity document with you when you recently visited the respective store, your purchase could not be authorized.
Our security measures are in place to facilitate a safe and enjoyable shopping experience for our customers and not meant to offend them in any way. We however apologise for the manner in which you felt the matter was handled in store.
We kindly advise that you go in to any of our stores, with your identity document, and request that they contact us to remove the block from your account so that you can shop with confidence and enjoy our latest fashion trends.
Should you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Charmaine