CN
Cedric N
1 reviews | Active since Sept 2014
03 Feb 2016, 19:19
Bad service
I called Truworths call centre and spoke with Pozisa simple request to send me my statement with my new address on and she couldnt and ask to speak to the supervisor ; She told his in a meeting and Faizal Cassiem will call me after the meeting . I did not get any call and never received my statement with my new address as requested. very poor service .<br>
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Truworths's replyOfficial
08 Feb 2016, 16:18Hello RARATATA,
Thank you for your post.
Monthly statements are system generated and it cannot be re-created at any time. The agent mentioned in your post could therefore not send you a monthly statement with your new address which was updated during that call. The agent should have informed you that your next monthly statement will have your updated address. Instead she submitted a request to have a letter sent to you with your updated address. According to our records this letter was sent to you the following day via e-mail. Following our telephone discussion you confirmed receipt of the letter.
We sincerely apologise for manner in which you felt you were assisted. We have escalated your complaint to our call centre management team to address with urgency.
We value your feedback and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn
Thank you for your post.
Monthly statements are system generated and it cannot be re-created at any time. The agent mentioned in your post could therefore not send you a monthly statement with your new address which was updated during that call. The agent should have informed you that your next monthly statement will have your updated address. Instead she submitted a request to have a letter sent to you with your updated address. According to our records this letter was sent to you the following day via e-mail. Following our telephone discussion you confirmed receipt of the letter.
We sincerely apologise for manner in which you felt you were assisted. We have escalated your complaint to our call centre management team to address with urgency.
We value your feedback and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn
Truworths's reply08 Feb 2016, 16:18
Official
Hello RARATATA,
Thank you for your post.
Monthly statements are system generated and it cannot be re-created at any time. The agent mentioned in your post could therefore not send you a monthly statement with your new address which was updated during that call. The agent should have informed you that your next monthly statement will have your updated address. Instead she submitted a request to have a letter sent to you with your updated address. According to our records this letter was sent to you the following day via e-mail. Following our telephone discussion you confirmed receipt of the letter.
We sincerely apologise for manner in which you felt you were assisted. We have escalated your complaint to our call centre management team to address with urgency.
We value your feedback and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn
Thank you for your post.
Monthly statements are system generated and it cannot be re-created at any time. The agent mentioned in your post could therefore not send you a monthly statement with your new address which was updated during that call. The agent should have informed you that your next monthly statement will have your updated address. Instead she submitted a request to have a letter sent to you with your updated address. According to our records this letter was sent to you the following day via e-mail. Following our telephone discussion you confirmed receipt of the letter.
We sincerely apologise for manner in which you felt you were assisted. We have escalated your complaint to our call centre management team to address with urgency.
We value your feedback and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn