1 reviews | Active since Dec 2010
Bad service
On the 29th November 2023. I took my phone to Truworths Alberton City for repairs cause it was still under gaurantee.
In the process of booking the phone for repairs I lost my 2 SIM cards and memory card which I placed in the money plastic bag . Within 5 minutes I left the store I realised the plastic bag wasn't in my possession. I went back to got the plastic bag with receipts which were inside the bag, but the 2 SIM cards and memory card were gone. The person (Zuki) that was assisting me was now on lunch. I asked the security guy if they can check for me on the camera footage on what happened to my stuff. He said they don't have. I was surprised how do they control the shopping lifting in store since they were under staffed on the day. I went away to do other things in the mall I returned the lady that was assisting me was still on lunch. Then there was Musa who checked if it didn't fall as per Zuki's instruction when she was called. Nothing was found then I ask Musa about camera footage he also said they don't have cameras.
On the 30 November 2023 I emailed the Truworths head office. They did not respond after few days I made a follow up email that I sent a complain and it was not attended to. They responded that they are still waiting for the store to respond.
A day after a store regional manager called but we didn't finish the conversation due to the device am currently using, few minutes later the store manager called and she only offered to replace the MTN SIM cause I already made a SIM swap on my cell c number.
Fast forward, I don't have my phone back nor any feedback from any1. Then today on the 2bd of Jan 2024 I made a call to MTN contact centre as the phone was suppose to be taken back to MTN repair centre. I was told it was booked in for repairs on the 8th of December 2023, but the courier has confirmed to collect it today on the 2nd of Jan. They said I must call the store. The store number I have on the returns document isn't going through. The 1 on the website isn't going through.
My repair guarantee was ending on the 31 off December 2023. In current moment the phone is out guarantee. Who will be reliable for the repairs now.
And no 1 is contacting me
On the 9th of January I got a call from the Vaal store with number *** which am grateful for, but I was suprise why the store in question isn't calling, the guy I spoke to promised to make a follow up next week regarding the phone. He promised that I won't be paying for repairs since I left the phone for repairs before the end of warranty.
To my suprise yesterday I got a link from Repairers, with a quotation of R1428, it had accept or decline icon, which I must make a decision whithin 14 days. If I decline I will pay R298 for checking fault.
I called the Vaal store and asked for manager and they said she was on lunch then they said they willtransferyge call to MTN counter, then the call was cut off due insufficient airtime, then they didnt bother yo return the call.
Can this be resolved a.s.a.p. Yoooooooo this thing is draining me physical and mental.
Busi.
On the 9th of January I got a call from the Vaal store with number *** which am grateful for, but I was suprise why the store in question isn't calling, the guy I spoke to promised to make a follow up next week regarding the phone. He promised that I won't be paying for repairs since I left the phone for repairs before the end of warranty.
To my suprise yesterday I got a link from Repairers, with a quotation of R1428, it had accept or decline icon, which I must make a decision whithin 14 days. If I decline I will pay R298 for checking fault.
I called the Vaal store and asked for manager and they said she was on lunch then they said they willtransferyge call to MTN counter, then the call was cut off due insufficient airtime, then they didnt bother yo return the call.
Can this be resolved a.s.a.p. Yoooooooo this thing is draining me physical and mental.
Busi.