1 reviews | Active since Oct 2015
Bad service
I took a dress on the shelve with a discount price I think it was 25%. Because the one that fitsted me didn't have a price tag I took along the size 30 which had the price and the discount. When I got to pay the told me that it's no longer on sale I must pay the normal price sale ended about a week ago its an error o mist pay the 699 said the manager,I told her I cannot pay of as I didn't see it at that price,she told me I rather take that dress as its the only dress with the discount,it doesn't mean all dresses are on sale.bear in mind I only took the dress that I'm being offered which is small and it had a price on it,the one that fits me didn't. I ended up paying the full price a as o needed the dress,I didn't get an apology or get the dress I wanted from the shelly the manager
Thank you for alerting us to this incident and affording us the opportunity to respond.
Upon receipt of your post, we liaised with the relevant Store Manager regarding your concerns. We were informed that the incorrect price on the garment was as a result of a human error. The garment you opted to purchase was priced correctly and therefore your request to purchase the garment at the price displayed on a different garment could not be authorized.
We believe that the Store Manager contacted you to apologize for the manner in which you felt you were assisted on the day of your visit and was able to clarify your concerns.
Should you have any further inquiries please feel free to contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Lynn
Thank you for alerting us to this incident and affording us the opportunity to respond.
Upon receipt of your post, we liaised with the relevant Store Manager regarding your concerns. We were informed that the incorrect price on the garment was as a result of a human error. The garment you opted to purchase was priced correctly and therefore your request to purchase the garment at the price displayed on a different garment could not be authorized.
We believe that the Store Manager contacted you to apologize for the manner in which you felt you were assisted on the day of your visit and was able to clarify your concerns.
Should you have any further inquiries please feel free to contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Lynn