SD
Sylvia D
1 reviews | Active since Nov 2015
16 Nov 2015, 09:07
BAD SERVICE
On Saturday did some shopping at this store, when I later checked the receipts I discovered that I was charged twice for one item, this morning I phoned their customer service with receipt numbers on hand, I was also willing to send a scanned copy of the receipt only to be told I must go back to the shop where I made the purchase to claim the refund.<br> <br> In other words I must drive from Vanderbijlpark back to this Mall, which is about 60km away to fix the problem I did not create, I must in fact spend the money they must refund me on the petrol travelling back there.<br> <br> I just wonder how many customers have been ****med like this.
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Truworths's replyOfficial
19 Nov 2015, 12:02Hello Nokusylvia,
Thank you for your post.
We were truly concerned to read of your experience and therefore immediately escalated this matter to the relevant Store Manager to investigate.
We were informed that the Store Manager has contacted you in this regard and has apologized for the error. She has also addressed this matter with the relevant consultant to ensure that this remains an isolated incident.
Further to this, we believe that she has made arrangements with you to visit your closest Truworths store where the transaction will be rectified.
We wish to once again apologize any inconvenience or upset caused and trust that we have satisfactorily attended to this matter for you.
Yours sincerely,
Lynn
Thank you for your post.
We were truly concerned to read of your experience and therefore immediately escalated this matter to the relevant Store Manager to investigate.
We were informed that the Store Manager has contacted you in this regard and has apologized for the error. She has also addressed this matter with the relevant consultant to ensure that this remains an isolated incident.
Further to this, we believe that she has made arrangements with you to visit your closest Truworths store where the transaction will be rectified.
We wish to once again apologize any inconvenience or upset caused and trust that we have satisfactorily attended to this matter for you.
Yours sincerely,
Lynn
Truworths's reply19 Nov 2015, 12:02
Official
Hello Nokusylvia,
Thank you for your post.
We were truly concerned to read of your experience and therefore immediately escalated this matter to the relevant Store Manager to investigate.
We were informed that the Store Manager has contacted you in this regard and has apologized for the error. She has also addressed this matter with the relevant consultant to ensure that this remains an isolated incident.
Further to this, we believe that she has made arrangements with you to visit your closest Truworths store where the transaction will be rectified.
We wish to once again apologize any inconvenience or upset caused and trust that we have satisfactorily attended to this matter for you.
Yours sincerely,
Lynn
Thank you for your post.
We were truly concerned to read of your experience and therefore immediately escalated this matter to the relevant Store Manager to investigate.
We were informed that the Store Manager has contacted you in this regard and has apologized for the error. She has also addressed this matter with the relevant consultant to ensure that this remains an isolated incident.
Further to this, we believe that she has made arrangements with you to visit your closest Truworths store where the transaction will be rectified.
We wish to once again apologize any inconvenience or upset caused and trust that we have satisfactorily attended to this matter for you.
Yours sincerely,
Lynn