Bad Service

I have purchased a Fossil watch wore it twice and its not even 3 months old the cup is falling off...I had requested a refund due to the inferior quality and to my surprise they refused with a attitude first and foremost, took someone 20 minutes to reach my query as they cant leave their department to even call a Manager at the jewellery station.

I was then forced to leave my watch there on the 24/3/22 to be viewed by Fossil ..I had called on the 24/4/22 and left a message for the Manager to call me on an update and was told she was busy,not to my surprise I didn't receive that call back as they have not given me a courtesy call to revert on my watch....On the 30/4/22 I made a call the to Customer service to try and sort it and they connected the call for me...I spoke to Afsa the Manager about my disappointment and she appogised and did the follow up call to fossil...Afsa called me stated its going to be fixed ,I distinctively mentioned that I don't want a fixed item as I am not governed by Fossils policy and its not mentioned on the receipt policy and was not versed to me the day of my purchase hence Truworths needs to sort this...The area manager called as I requested and harshly told me "I'm going to repeat what the manager just said to you and there's nothing we can do." Imagine that....I requested the Divisional Manager to call and to date Im still awaiting communication from Truworths ,Its now May 4th ..When I 1st purchased the watch it priced on the box R2599 and on the watch was R2699 which I gladly paid after being embrassded by the store as if its my issue the item went up.I have picture' proofing this .The journey as you see from the get go was awful ...The experience was nothing but embrassing, horrible, shocking and felt as they doing me a favor by taking my money... I have an account with Truworths and would like to gladly pay it up and close it if shopping there is going to feel so cold.

I type this with such DISAPPOINTMENT....I will get my attorney to get involved hereon...