MM
MANCHA M
1 reviews | Active since Oct 2015
14 Oct 2015, 15:17
BAD SERVICE
Good Day<br> To be honest I'm disappointed by the way you are so fast to hand over your client to your lawyers (debt collection call centre). I do pay my account every month i have never skiiped even a month and i have explained that i can afford R800 every month.My account dioesnt go down even if I pay the amount I promised to pay,i paid R800 last month so i got an email saying that i failed to pay R803.00 because of that my account have incerased with R300>How possible is that?stop robbing us please.just know that you have lost me as a client if you dont fix your mess
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
22 Oct 2015, 12:26Hello hlaman,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We can confirm that your account was being handled by the outside collector Van Deventer Mojapelo (VVM) to do collections on our behalf.
We acknowledge and thank you for the payments received during the period June to September 2015 however these payments were not sufficient to cover the full installments due thus your account remained in arrears.
We can confirm that no additional amounts were added to your account; the amount referred to in your post is your installment of R331.41 which was due by 01 November and was indicated on your statement issued 08 October.
We are pleased to confirm that following your payment received on 15
October 2015 your account has been settled in full.
We trust that we have adequately responded to your concerns and hope the attention afforded to your query has reassured you of your importance to our company.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We can confirm that your account was being handled by the outside collector Van Deventer Mojapelo (VVM) to do collections on our behalf.
We acknowledge and thank you for the payments received during the period June to September 2015 however these payments were not sufficient to cover the full installments due thus your account remained in arrears.
We can confirm that no additional amounts were added to your account; the amount referred to in your post is your installment of R331.41 which was due by 01 November and was indicated on your statement issued 08 October.
We are pleased to confirm that following your payment received on 15
October 2015 your account has been settled in full.
We trust that we have adequately responded to your concerns and hope the attention afforded to your query has reassured you of your importance to our company.
Kind regards,
Lynn
Truworths's reply22 Oct 2015, 12:26
Official
Hello hlaman,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We can confirm that your account was being handled by the outside collector Van Deventer Mojapelo (VVM) to do collections on our behalf.
We acknowledge and thank you for the payments received during the period June to September 2015 however these payments were not sufficient to cover the full installments due thus your account remained in arrears.
We can confirm that no additional amounts were added to your account; the amount referred to in your post is your installment of R331.41 which was due by 01 November and was indicated on your statement issued 08 October.
We are pleased to confirm that following your payment received on 15
October 2015 your account has been settled in full.
We trust that we have adequately responded to your concerns and hope the attention afforded to your query has reassured you of your importance to our company.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We can confirm that your account was being handled by the outside collector Van Deventer Mojapelo (VVM) to do collections on our behalf.
We acknowledge and thank you for the payments received during the period June to September 2015 however these payments were not sufficient to cover the full installments due thus your account remained in arrears.
We can confirm that no additional amounts were added to your account; the amount referred to in your post is your installment of R331.41 which was due by 01 November and was indicated on your statement issued 08 October.
We are pleased to confirm that following your payment received on 15
October 2015 your account has been settled in full.
We trust that we have adequately responded to your concerns and hope the attention afforded to your query has reassured you of your importance to our company.
Kind regards,
Lynn