AS
Anneke S
1 reviews | Active since Jun 2017
22 Jul 2019, 15:37
BAD SERVICE
Went Saturday to Truworths to buy phone Cash . They did not want to accept my Id book that is cover in plastic said that they cannot accept the ID. This ID was used previously to buy phone at the same branch Three months ago . Lady with the name Esther that assist me at the Cellphone division, I have truworth account now over 10 years and is fully paid up. I think this was very bad customer service after all I did not even want to buy the phone on my account but wanted to pay cash for it. I went to GAME and they accept my Id said there is nothing wrong and bought the phone cash. Thank you HG Le FLEUR
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Replies (2)
Truworths's replyOfficial
22 Jul 2019, 18:27 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply22 Jul 2019, 18:27
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
30 Jul 2019, 10:10 Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Truworths's reply30 Jul 2019, 10:10
Official
Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team