MZ
Mignon Z
1 reviews | Active since Jan 2015
07 Oct 2015, 09:44
Bad service
I made a online delivery a month ago and still havn't received my items. The amount has been deducted from my account, I am paying for it but I have nothing to show for it. This is not the first time that this has happened to me. <br> <br> I find this very upsetting and I sent a email and phoned but haven't received any feedback regarding this matter.
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Truworths's replyOfficial
10 Oct 2015, 08:53Hello Miggzy,
Thank you for your post.
We were concerned to read of the concerns raised in your post regarding your recent Fashion Delivery request.
Following our investigation, we confirm that your Fashion Delivery request was received on 11 September 2015. However, due to the status of your account at the time, your request could not be processed. We believe that this was communicated to you during your telephonic conversation with one of our Customer Service consultants.
We are pleased that we could process your order today and we will endeavor to have it delivered to you no later than Wednesday 14 October.
Yours sincerely,
Chevola
Thank you for your post.
We were concerned to read of the concerns raised in your post regarding your recent Fashion Delivery request.
Following our investigation, we confirm that your Fashion Delivery request was received on 11 September 2015. However, due to the status of your account at the time, your request could not be processed. We believe that this was communicated to you during your telephonic conversation with one of our Customer Service consultants.
We are pleased that we could process your order today and we will endeavor to have it delivered to you no later than Wednesday 14 October.
Yours sincerely,
Chevola
Truworths's reply10 Oct 2015, 08:53
Official
Hello Miggzy,
Thank you for your post.
We were concerned to read of the concerns raised in your post regarding your recent Fashion Delivery request.
Following our investigation, we confirm that your Fashion Delivery request was received on 11 September 2015. However, due to the status of your account at the time, your request could not be processed. We believe that this was communicated to you during your telephonic conversation with one of our Customer Service consultants.
We are pleased that we could process your order today and we will endeavor to have it delivered to you no later than Wednesday 14 October.
Yours sincerely,
Chevola
Thank you for your post.
We were concerned to read of the concerns raised in your post regarding your recent Fashion Delivery request.
Following our investigation, we confirm that your Fashion Delivery request was received on 11 September 2015. However, due to the status of your account at the time, your request could not be processed. We believe that this was communicated to you during your telephonic conversation with one of our Customer Service consultants.
We are pleased that we could process your order today and we will endeavor to have it delivered to you no later than Wednesday 14 October.
Yours sincerely,
Chevola