Bad Service

After locating the 2 items I needed for my Daughters the staff at the Bedford branch wa unable to assist me with the sale as my wife who is the account holder was at work. they said that they need her card and authorisation letter but after being a truworths customer for 3 years she still has not received a card from them. while truworths in Melrose was will to do the transaction on their end while I take the goods at Bedford, the Bedford staff could not assist as there was no manager in store to assist. failing which I know have to pay R160 more because the items I wanted was on sale up until yesterday. after calling in today the manager said that the system will revert the price back to its original amount and there is no way they can assist.