1 reviews | Active since Nov 2015
Bad service
On the 3rd of march I made a full payment of my acc and I wanted I'd closed the on the ethical I called to have my acc closed I was told to call back on Wednesday when payment is reflecting I did that and I was told I still owe 40c I then went to the shop and paid in the 40c owed then I called customer service to close my acc I was told that I will receive proof of full payment and closure within the next 24hrs it has been more than 72hrs and still no letter I did explain that I urgently need that letter which I wc told I'd have to ait for 24hrs but still no letter I'm very disappointed at how truworths have been treating me after how long I have been their loyal customer I glad that I finally paid them off and I am out for good. I just need my proof of acc closure and I can not wait any longer as I have explained before th a I urgently need that letter.
We acknowledge your frustration in this regard, and we would like to apologise for the manner in which you felt your query was attended to.
We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
We’d like to take this opportunity to inform you that when an account is closed, the credit facility is removed and the account cannot be re-opened. However you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
We can confirm that your account has been closed and can further verify that the closure letter has been sent.
Following the communication you had with one of our consultants, we can confirm that you were advised of this.
We encourage you to contact us directly should you have any further queries on *** or e-mail ***.
Kind regards, Truworths Online Team
We acknowledge your frustration in this regard, and we would like to apologise for the manner in which you felt your query was attended to.
We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
We’d like to take this opportunity to inform you that when an account is closed, the credit facility is removed and the account cannot be re-opened. However you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
We can confirm that your account has been closed and can further verify that the closure letter has been sent.
Following the communication you had with one of our consultants, we can confirm that you were advised of this.
We encourage you to contact us directly should you have any further queries on *** or e-mail ***.
Kind regards, Truworths Online Team