1 reviews | Active since Jun 2018
Bad service
18 /10/2018- 14:53 i went to truworths Crandlestone mall to return a dress, the cashier told me me that I will receive my money within 48hr cause it was a debit card purchase, till today i haven't received my money. .. The store manager called me today and she said, i have to wait for 2 weeks. Truworths return policy doesn't say anything like waiting for 2 weeks
Thank you for your post and allowing us the opportunity to respond.
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
At times, the customer's chip and pin bank card reflects as a credit card and not a debit card, when scanned. These cards are known as hybrid cards and banks classify them as credit cards. As advised, banks usually take between five to ten days to process refunds on these cards.
We confirm that this was communicated to you. We value your feedback and hope that we were able to acceptably address your concerns raised.
Should you however require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
At times, the customer's chip and pin bank card reflects as a credit card and not a debit card, when scanned. These cards are known as hybrid cards and banks classify them as credit cards. As advised, banks usually take between five to ten days to process refunds on these cards.
We confirm that this was communicated to you. We value your feedback and hope that we were able to acceptably address your concerns raised.
Should you however require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards,
Truworths Online Team