Bad service
Good day
I'm writing this with anger because I purchased a dress at Truworths Bedfordview for my wife ( was given under voucher)
Then we went for an exchange at Chris Hani mall , took a skirt - paid price difference of R150. When I got home the dress was too big. So we went back for an exchange , the lady assisting says she can't find the records but she was the one who assisted when getting the skirt
My question was if I have this dress on me, then why don't you arrest me coz you are saying I stole it . My wife needs another item for Saturday, I cannot wait any longer . I know township service sucks alot, it's not the first time .
However I needed to escalate this , I work everyday so can head office take this over .
Thank you for your post and allowing us the opportunity to attend to your query.
Whilst we acknowledge your frustration regarding your mentioned experience at one of our stores, you were correctly informed that that an exchange or credit could not be authorized without the required proof of purchase.
This being said, we brought your concerns to the attention of the Store and Area Manager to investigate. We confirm that the Store Manager has in the interim been in contact with you to discuss the matter further.
We trust that we have adequately responded to your query, and are pleased that you will be returning to the respective store soon, in order for this matter to be acceptably resolved.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
Whilst we acknowledge your frustration regarding your mentioned experience at one of our stores, you were correctly informed that that an exchange or credit could not be authorized without the required proof of purchase.
This being said, we brought your concerns to the attention of the Store and Area Manager to investigate. We confirm that the Store Manager has in the interim been in contact with you to discuss the matter further.
We trust that we have adequately responded to your query, and are pleased that you will be returning to the respective store soon, in order for this matter to be acceptably resolved.
Kind regards,
Truworths Online Team