1 reviews | Active since Sept 2018
Bad service
Bad service and bad attitude 04September 2018(16:17) by a lady called Vanessa in the jewellery department at Highveld Mall Witbank while I was returning a broken watch which was identified as a factory fault but she is busy helping 4 people at once even people who came after me! I was not pleased at all!
Thank you for bringing this matter to our attention.
We have liaised with the Truworths store in question, and referred the matter to their management to investigate and attend to.
We were informed that the matter was further escalated to the respective Area Manager, and that she has in the interim been in contact with you to discuss your concerns raised.
We however still wish to apologise to you for the manner in which you felt you were attended to on the day you visited the store. Even though the matter has been addressed, please note that it was not the intention of the staff at the store to cause you any unnecessary frustration or inconvenience.
We are however pleased that we were able to attend to this matter for you, and that the watch has in the meantime been sent to the supplier for assessment. We once again apologize for your experience and trust that we have adequately addressed to this matter for you.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Best regards,
Truworths Online Team
Best regards,
Thank you for bringing this matter to our attention.
We have liaised with the Truworths store in question, and referred the matter to their management to investigate and attend to.
We were informed that the matter was further escalated to the respective Area Manager, and that she has in the interim been in contact with you to discuss your concerns raised.
We however still wish to apologise to you for the manner in which you felt you were attended to on the day you visited the store. Even though the matter has been addressed, please note that it was not the intention of the staff at the store to cause you any unnecessary frustration or inconvenience.
We are however pleased that we were able to attend to this matter for you, and that the watch has in the meantime been sent to the supplier for assessment. We once again apologize for your experience and trust that we have adequately addressed to this matter for you.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Best regards,
Truworths Online Team
Best regards,