1 reviews | Active since Jan 2015
Bad service
A dress was purchased for me cash as gift and not exactly my style or size and I spoke to representative store, the dress was purchased with no tags on and my friend happen to lose reciept and its still fair new range r700 she paid and refuse to take back and she then still say its new never been worn outrageous
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a credit could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return for the gift recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the original proof of purchase.
As you are regrettably unable to provide us with any further details pertaining to the purchase of the dress, and considering that the swing tag has also been removed from the garment, we confirm that we will unfortunately not be able to further assist in this regard.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint on this issue.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a credit could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return for the gift recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the original proof of purchase.
As you are regrettably unable to provide us with any further details pertaining to the purchase of the dress, and considering that the swing tag has also been removed from the garment, we confirm that we will unfortunately not be able to further assist in this regard.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint on this issue.
Kind regards,
Truworths Online Team