Bad Service

On Thursday 5th July I returned a jacket at Truworths Adderly Street Cape Town.I spoke to a store consultant by the name of *****do, (very ***********).She then referred me to Ayesha Moses who is an Admin Manager also extremely ***********. I was so disappointed at the level of service I received. I felt so humiliated as if I had ****** the jacket only because I did not have the receipt. Even after I explained it was initially a lay bye. For crying out loud the jacket is coming out cotton from inside under the armpits on both sides. The jacket was bought on the 26th of April, who keeps a receipt for this long? Infect I believe had it been a white or colored customer they would have treated them differently. All I wanted was to exchange the jacket for another one but not anymore, I just want my money and nothing to do with that store or Truworths anymore. Process was not followed and up to today I still have not received the service I deserve as a customer. I went there 3 times already. They talk about Truworths values but I’m not sure if they have any or are they selective to certain people? Even the thought of that store leaves a bad taste in my mouth. I will never recommend someone to buy at Truworths. Their service sucks and their quality is questionable. A jacket that costs R850 should last longer than 2 months at least.