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simphiwe T

1 reviews | Active since Jul 2013

12 Jun 2018, 12:34

BAD SERVICE

Friday 2018/06/08 my girlfriend bought me a gift from Truworths Zevenwagt Mall Cape Town, she bought me a jacket worth R750, because this was a gift she removed all tags and brought me the Jacket. Now I fitted the jacket only to find out it is uncomfortable because of the small size she bought (she bought large instead of x-large). because of this I enquired via email and got the below response:

"Good day, Thank you for your email. Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used. Should you meet all the above criteria, please visit your nearest store to return/exchange the item. Kind regards, Aashiqah Customer Services Consultant" I would like to return the jacket a Truworths store in Cape Town CBD because I work there and would be inconvenient for me to return it for the Zevenwagt store. Please resolve this ASAP. FYI: the jacket was purchased via credit.

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Replies (2)
Truworths
Truworths's reply13 Jun 2018, 17:13
Official

Thank you for your post and allowing us the opportunity to attend to your query.

Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.

Upon receipt of your complaint, we escalated this matter for the attention of the manager at the Truworths Adderley Street store, who has advised that you may return to the store, in order for them to attend to this matter for you. Further to this, we can confirm that this has been communicated to you.

We value your feedback and trust that your query will be acceptably resolved soon. Please feel free to contact us should you require assistance with any other matter of concern.

Kind regards,

Truworths Online Team

sT
simphiwe T's update03 Jul 2018, 16:20
Reviewer Update
Good day, I have another issue now regarding a pair of shoes, seems like I have endless problems with this company/brand, see below: Good day, I have recently purchased goods from your store, i bought a pairs of work shoes on credit on the month of june, the shoes are very uncomfortable mostly because of the cheap/poor material used, i wore the shoes for about 5 days and they tore on the sides like some worn out plastic( pictures attached). I have wasted my time, energy and money purchasing one of your brand, this was my first and last time. Please take your shoes and refund me immediately. response I got via email: Good morning, Thank you for your email and affording us the opportunity to assist. At Truworths quality has and always will be paramount to what we do. We have a dedicated team of Quality Technologists who work closely with our suppliers to ensure that the merchandise included in our range meets our high quality standards. Our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess. Kind regards, Robin Customer Services Consultant