1 reviews | Active since Apr 2018
Bad Service
My number was loaded as a contact person to someone that I use to know. I no longer have contact with that person, and she now has a outstanding Truworths account. I have phone them 3 times to advise them on this and I asked them to remove me from their details as I do not know where the person is anymore. Yet, they still send me messages (between 3 - 4 a month) since January 2018 that the account is due for payment. I want them to leave me alone, I do not have a account with them.
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise for the erroneous communication you received, which was intended for one of our account holders. We can verify that your contact details have been removed from our database and kindly request that you allow 24 hours for our system to update.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for any inconvenience caused.
Sincerely yours,
Truworths Online Team
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise for the erroneous communication you received, which was intended for one of our account holders. We can verify that your contact details have been removed from our database and kindly request that you allow 24 hours for our system to update.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for any inconvenience caused.
Sincerely yours,
Truworths Online Team