1 reviews | Active since Jan 2018
Bad service
i bought clothes at Truworths on February 2018 on the second if not the third, and I work 7 days a week 2 of the items was a gift for someone and it still has tags on the shirt and the Branch manager was very rude to me saying they wont be able to take the items because its over a month and told me the watch has been worn, What worries me is that these things was never ever worn and the shirt is still clean with the tag on it same as the watch, and I don't have time to go to Truworths for the exchange because I work 7 days a week and I was off when I went there to buy the items.... spending lots of money on a shop and they neglect to assist you when returning the goods worse I did not want my money back I just needed to exchange and the treatment I got from the manager was really bad and I'm stuck with a shirt and watch... its really not nice to treat customers like that.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, merchandise may be exchanged or credited within 30 days from date of purchase, provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
Upon receipt of your post, we deemed it necessary to escalate the matter for the attention of the respective Store Manager at our Uitenhage branch. We were informed that when you came to store, the allocated returns period had already lapsed, and that the watch was no longer in the same condition as when it was bought.
We acknowledge your frustration regarding your recent experience, but confirm that you were correctly informed in store that your exchange request could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Yours sincerely,
Truworths Online Team
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, merchandise may be exchanged or credited within 30 days from date of purchase, provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
Upon receipt of your post, we deemed it necessary to escalate the matter for the attention of the respective Store Manager at our Uitenhage branch. We were informed that when you came to store, the allocated returns period had already lapsed, and that the watch was no longer in the same condition as when it was bought.
We acknowledge your frustration regarding your recent experience, but confirm that you were correctly informed in store that your exchange request could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Yours sincerely,
Truworths Online Team