BAD SERVICE

I bought a shoes at one of the Truworths shop and the size did not fit well . On the 21/02 i called Truworths head office for assistance to get the correct size and to find out which stores close has the size i was looking for . They checked for me and told me which stores had the size i was looking for and Truworths Kollonade was one of them . I called Konollode immediately and i spoke to Lurato, she checked and told me they have 2 sizes and she will keep one for me . On the 22 i drove to Kollonade FROM Mamelodi only to find that the shoe wasn't there . I asked for Lurato to ask what transpired and she wasn't at work . I waited while they were looking for the shoe and also trying to get hold of her , they couldn't reach her and the shoe wasn't there . When leaving the store i called Truworths Head Office for assistance regarding shoe and also to lodge a complaint about the poor service and inconvenience caused . A complaint was lodged for me and i requested that I shouldn't be charged for the store delivery fee as i went to Kollonade for the shoe and there shoes wasn't there AND IT WASN'T MY FAULT SOMEONE DIDN'T DO HER JOB OR GAVE ME FALSE INFORMATION . The lady i spoke to from head office said i should take that up with head office when whoever calls call me regarding the complaint , TILL THIS DAY I'M STILL WAITING FOR THAT CALL AND I WAS CHARGED FOR THE STORE DELIVERY FEE. THAT IS AWESOME STANDARD SERVICE OF TRUWORTHS I GUESS

Another EXCEPTIONAL SERVICE FROM Truworths The Grove !!! Last Wednesday i was a bought a watch at Truworths The Grove . The watch didn't fit and we I needed the watch to be resized. Thursday i called the branch where the watch was bought to ask if i can bring it in for resizing . Spoke to Palesa and she said " YES I CAN BRING THE WATCH " Friday we went to the store , TO OUR GREAT LUCK , the store doesn't resize the watches ... WHY SELL WATCHES IF YOU CANT RESIZE THEM, THAT TRULY BAFFLES ME ????? AND IT DOESN'T MAKE SENSE AT ALL FOR ME,. FOR ME THAT IS PATHETIC BECAUSE IT ISN'T FAIR OR RIGHT TO GO PAY EXTRA AT ANOTHER STORE FOR YOUR OWN PRODUCT !!! WHY SELL PRODUCT YOU CAN'T MAINTAIN ???? We had to go to Sterns and paid a R50.00 for the watch to be resized , A WATCH WE DIDN'T EVEN BUY FROM THEM, ANOTHER UNNECESSARY EXPENSE INCLUDING DRIVING THERE FOR ABSOLUTELY NOTHING

GUESS IS THE BEST SERVICE TRUWORTHS ALWAYS GLOATS ABOUT