1 reviews | Active since Jan 2015
Bad service
The funny part you will holding for 50mim after you get hold of them your. Airtime is finished. They won’t bother to call you back . Finished paying their account last year, sadly had a wedding which I had to use the account to buy clothes for my younger brother on the 1st of February 2018 . And the following day they sent me a statement that my account is seriously overdue.
When I finished paying the account in November las year I asked how much is outstanding so I can pay , they told me the amount and I paid it all , and few weeks after paying they tell me I am owing R89 which I didn’t understand what is it for ? When I bought the clothes at Truworth Brooklyn the lady gave me the best costomer service, she said yes I see the R89 but if I am not happy I should not pay it as it is my right to understand what am I paying for .
Today I want to increase the limit which they have offered me 1000 times which I declined but today they told me that my account is seriously overdue. 10 days later my account is overdue???come on and your call center stndard sucks, you need an outbound call center and give innitiative to call your clients which have been holding for an hour . But you have the guts to call us when we owing but when we need help we need to hold for an hour .sad
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, when you made the EFT payment on 15 November 2017, it was for the total amount due at that time, and not for the full account balance owing then. As a result, your account then still reflected a small balance.
We acknowledge your frustration regarding this matter, and apologise for the miscommunication preceding that payment.
We confirm that you have been contacted, and your concerns addressed. We also thank you for your recent payment made, as your account is once again up to date with payment. Should you have any further concerns or comments, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, when you made the EFT payment on 15 November 2017, it was for the total amount due at that time, and not for the full account balance owing then. As a result, your account then still reflected a small balance.
We acknowledge your frustration regarding this matter, and apologise for the miscommunication preceding that payment.
We confirm that you have been contacted, and your concerns addressed. We also thank you for your recent payment made, as your account is once again up to date with payment. Should you have any further concerns or comments, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team