1 reviews | Active since Feb 2018
Bad service
Truworths Northgate called Truworths Carlton center to set aside a mans shoe size and a consultant by the name of Abraham Hlungwani confirmed that they had the shoe. When I got to the store I found a box of size 5 shoes but inside there was an odd pair of size 6 and the manager failed to assist me. I drove all the way from Randburg to Catlton center for nothing and there was no explanation as to how did this happen after all details of the shoe was confirmed. Very bad service and the manager was passing the bug.
Thank you for your post and allowing us the opportunity to clarify this matter for you.
We have reviewed your account and established that when the account was opened it was listed for an automatic increase, which increases over a time period. We are obligated to ensure that we remain compliant with the requirements of the National Credit Act (NCA); therefore a affordability was done when the account was opened initially.
We have attempted to contact you to discuss this matter but were regretfully unable to reach you on the number provided. We have subsequently sent you an email in this regard and trust that we will be able to resolve or further clarify this matter for you upon receipt of your response.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to clarify this matter for you.
We have reviewed your account and established that when the account was opened it was listed for an automatic increase, which increases over a time period. We are obligated to ensure that we remain compliant with the requirements of the National Credit Act (NCA); therefore a affordability was done when the account was opened initially.
We have attempted to contact you to discuss this matter but were regretfully unable to reach you on the number provided. We have subsequently sent you an email in this regard and trust that we will be able to resolve or further clarify this matter for you upon receipt of your response.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to clarify this matter for you.
We apologise for the error in response, kindly be advised we are investigating this matter.
Regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to clarify this matter for you.
We apologise for the error in response, kindly be advised we are investigating this matter.
Regards,
Truworths Online Team
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
We believe the Store Manager has contacted you to apologise and to address your concerns raised. In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question. We guarantee that this matter will be addressed in earnest with the consultant responsible.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Yours sincerely,
Truworths Online Team
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
We believe the Store Manager has contacted you to apologise and to address your concerns raised. In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question. We guarantee that this matter will be addressed in earnest with the consultant responsible.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Yours sincerely,
Truworths Online Team