KS
Karin S
1 reviews | Active since Mar 2011
08 Sept 2015, 12:20
Bad service
Ordering goods via telephone that takes up to 2/3 working days are taking 10 days. Nobody from Truworths phone's me back. I placed the order on 27th August. I phoned again to follow up on order the Saturday. Got no feedback. I phoned again on Monday 31 Aug and the goods were collected. After collection it takes 2 to 3 working days for delivery. It's been 10 days. Nobody is following up it's so easy to put the blame on RTT the courier company. I'm most definitely closing my account!
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Truworths's replyOfficial
17 Sept 2015, 09:20Hello karinsw,
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the item ordered was not delivered to you on time due to an unfortunate delay on the part of the courier company contracted to do our deliveries. We have addressed this matter with the management team of the relevant courier company.
Further to this, the service mentioned in your post is truly unacceptable and we can confirm that your concerns have further been brought to the attention of the manager of our Fashion Delivery department.
We are pleased to confirm that your order has subsequently been delivered your requested store on 10 September 2015. Our store was regretfully unsuccessful in contacting you to inform you of this. We therefore kindly request that you visit our store to collect your order at your earliest convenience.
We wish to confirm that the delivery fee has been waivered from your Truworths account and we once again sincerely apologize for the frustration and disappointment that this has caused you.
Yours sincerely,
Lynn
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the item ordered was not delivered to you on time due to an unfortunate delay on the part of the courier company contracted to do our deliveries. We have addressed this matter with the management team of the relevant courier company.
Further to this, the service mentioned in your post is truly unacceptable and we can confirm that your concerns have further been brought to the attention of the manager of our Fashion Delivery department.
We are pleased to confirm that your order has subsequently been delivered your requested store on 10 September 2015. Our store was regretfully unsuccessful in contacting you to inform you of this. We therefore kindly request that you visit our store to collect your order at your earliest convenience.
We wish to confirm that the delivery fee has been waivered from your Truworths account and we once again sincerely apologize for the frustration and disappointment that this has caused you.
Yours sincerely,
Lynn
Truworths's reply17 Sept 2015, 09:20
Official
Hello karinsw,
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the item ordered was not delivered to you on time due to an unfortunate delay on the part of the courier company contracted to do our deliveries. We have addressed this matter with the management team of the relevant courier company.
Further to this, the service mentioned in your post is truly unacceptable and we can confirm that your concerns have further been brought to the attention of the manager of our Fashion Delivery department.
We are pleased to confirm that your order has subsequently been delivered your requested store on 10 September 2015. Our store was regretfully unsuccessful in contacting you to inform you of this. We therefore kindly request that you visit our store to collect your order at your earliest convenience.
We wish to confirm that the delivery fee has been waivered from your Truworths account and we once again sincerely apologize for the frustration and disappointment that this has caused you.
Yours sincerely,
Lynn
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the item ordered was not delivered to you on time due to an unfortunate delay on the part of the courier company contracted to do our deliveries. We have addressed this matter with the management team of the relevant courier company.
Further to this, the service mentioned in your post is truly unacceptable and we can confirm that your concerns have further been brought to the attention of the manager of our Fashion Delivery department.
We are pleased to confirm that your order has subsequently been delivered your requested store on 10 September 2015. Our store was regretfully unsuccessful in contacting you to inform you of this. We therefore kindly request that you visit our store to collect your order at your earliest convenience.
We wish to confirm that the delivery fee has been waivered from your Truworths account and we once again sincerely apologize for the frustration and disappointment that this has caused you.
Yours sincerely,
Lynn