1 reviews | Active since Feb 2012
Bad service
At Truworths in Collonade trying to exchange clothes bought by my mother for my daughter. The rice is the same, only the size should be different. The invoice/receipt is available and the two items are conspicuously clear on the invoice/receipt. Spoke to the Store Manager (Elizabeth) and she refuses to exchange expecting my mother who is 60km from Collonade. She is expecting my mother to travel 20km to a Truworths in Krugersdorp to give permission. She was refusing to even call my mother (their customer). She made us to wait while she was helping other customers without any regard. We just want to exchange the size with the original invoice/receipt.
Thank you for your post and allowing us the opportunity to attend to your query.
In line with our returns policy, merchandise may be exchanged or credited within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
In instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return or exchange for the recipient.
We acknowledge your frustration regarding your recent experience, however confirm that you were correctly advised that we would not be able to transact on your mother’s account without her permission.
We can verify that we have contacted you to apologize for the way in which you were assisted on the day and have in the interim made additional arrangements with both you and your mother, and are pleased to confirm that the matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
In line with our returns policy, merchandise may be exchanged or credited within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
In instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return or exchange for the recipient.
We acknowledge your frustration regarding your recent experience, however confirm that you were correctly advised that we would not be able to transact on your mother’s account without her permission.
We can verify that we have contacted you to apologize for the way in which you were assisted on the day and have in the interim made additional arrangements with both you and your mother, and are pleased to confirm that the matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team