BG
BRONWEN G
1 reviews | Active since Feb 2015
17 Feb 2015, 08:56
Bad service
I recently went to Bedford Centre and purchased a shirt from Truworths. I had a voucher which I wanted to pay with. I requested that they deduct the amount off my voucher and the difference to be charged to my account. The cashier and the supervisor said that Truworths changed their policy and they do not do this anymore. I then phoned head office to complain and the lady in the call center said I need to take this up with the branch.<br> If this is service. It is an utter disgrace.
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Truworths's replyOfficial
25 Feb 2015, 13:02Hello denchan,
Thank you for your post.
In order to shed light on your concerns, we referred this matter to management at the store in question.
It would appear that the incident was caused due to some miscommunication on our part, and the consultant's misunderstanding of your request. We wish to sincerely apologise to you for the inconvenience and frustration caused as a result of this matter.
We believe that one of the managers at the relevant store has been in contact with you to address your concerns, and apologise for the error. We assure you that the matter will be addressed with those responsible, to ensure that this indeed remains an isolated incident.
As one of our valued customers, we truthfully wish that you would reconsider your decision to close your account. Should you require any further assistance, please do not hesitate to contact us directly on *** or send an e-mail to: ***, and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post.
In order to shed light on your concerns, we referred this matter to management at the store in question.
It would appear that the incident was caused due to some miscommunication on our part, and the consultant's misunderstanding of your request. We wish to sincerely apologise to you for the inconvenience and frustration caused as a result of this matter.
We believe that one of the managers at the relevant store has been in contact with you to address your concerns, and apologise for the error. We assure you that the matter will be addressed with those responsible, to ensure that this indeed remains an isolated incident.
As one of our valued customers, we truthfully wish that you would reconsider your decision to close your account. Should you require any further assistance, please do not hesitate to contact us directly on *** or send an e-mail to: ***, and we will gladly assist you.
Kind regards,
Charmaine
Truworths's reply25 Feb 2015, 13:02
Official
Hello denchan,
Thank you for your post.
In order to shed light on your concerns, we referred this matter to management at the store in question.
It would appear that the incident was caused due to some miscommunication on our part, and the consultant's misunderstanding of your request. We wish to sincerely apologise to you for the inconvenience and frustration caused as a result of this matter.
We believe that one of the managers at the relevant store has been in contact with you to address your concerns, and apologise for the error. We assure you that the matter will be addressed with those responsible, to ensure that this indeed remains an isolated incident.
As one of our valued customers, we truthfully wish that you would reconsider your decision to close your account. Should you require any further assistance, please do not hesitate to contact us directly on *** or send an e-mail to: ***, and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post.
In order to shed light on your concerns, we referred this matter to management at the store in question.
It would appear that the incident was caused due to some miscommunication on our part, and the consultant's misunderstanding of your request. We wish to sincerely apologise to you for the inconvenience and frustration caused as a result of this matter.
We believe that one of the managers at the relevant store has been in contact with you to address your concerns, and apologise for the error. We assure you that the matter will be addressed with those responsible, to ensure that this indeed remains an isolated incident.
As one of our valued customers, we truthfully wish that you would reconsider your decision to close your account. Should you require any further assistance, please do not hesitate to contact us directly on *** or send an e-mail to: ***, and we will gladly assist you.
Kind regards,
Charmaine