1 reviews | Active since Jul 2014
BAD SERVICE
I bought LTD JEAN at MENLYN pta 2014-12-20. All was in order, quality and material wise. My surprise same day ive worn the jean I felt something wasnt okay with it, I felt itchy and becoming to irritate me by developing cloths between thighs. I ws very shocked with the experience am getting from LTD as the biggest FAN and you will never go wrong with it. I returned it at SUNNYPARK PTA the lady was assisting me was very helpful but my surprise I havnt got any feedback or the survey asking why did I brought an ITEM back. Perhaps to update me how far they are with my problem. Nothing up to so far its 3 weeks close to 4 weeks. Am very disappointed. Am planning to close my account with this experience am getting. #UPSET#
Thank you for alerting us to your experience and affording us the opportunity to investigate further and provide you with feedback.
At Truworths, we pride ourselves on offering international standards of merchandise to our fashionable, quality-conscious customers and we were therefore concerned to read of your experience.
We liaised with the Manager of the respective store, and we believe that your garment has been assessed by our Quality Assessors at Head Office. Feedback has been received, and we believe that the relevant Store Manager has been in contact with you regarding the outcome to your query.
We regret any miscommunication regarding this matter, and apologise for the manner in which it was attended to. We are however pleased to confirm that it has been acceptably resolved, and that a credit will be granted for the jeans.
Should you require assistance with any other matter of concern, please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for alerting us to your experience and affording us the opportunity to investigate further and provide you with feedback.
At Truworths, we pride ourselves on offering international standards of merchandise to our fashionable, quality-conscious customers and we were therefore concerned to read of your experience.
We liaised with the Manager of the respective store, and we believe that your garment has been assessed by our Quality Assessors at Head Office. Feedback has been received, and we believe that the relevant Store Manager has been in contact with you regarding the outcome to your query.
We regret any miscommunication regarding this matter, and apologise for the manner in which it was attended to. We are however pleased to confirm that it has been acceptably resolved, and that a credit will be granted for the jeans.
Should you require assistance with any other matter of concern, please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine