1 reviews | Active since Jan 2014
Bad Service
On Thursday 11 June 2015 I purchased some goods from this store. Unfortunately I lost my slip and did not purchase these items on an account as I only purchase cash. When I asked the attendant what I could do he was very helpfull. Until he called the store manageress. She immediately just informed me that there was nothing they could do as they need the slip. I asked her if we couldn't just go through the purchases of that day and she rep**** very rude that they are most definately not going to search the whole stack of slips and that they need the original even if they find it there. So how can they not be bothered about the original when it was purchased on account but not cash? I buy most of my clothing and shoes from them and will certainly not buy anything from them again. I don't even expect them to refund me, I was willing to exchange or take a voucher. This is very unprofessional and to much effort just to go through the slips of that day. It is not as if there would be a pile of 10 000!
Thank you for your post and for the opportunity to respond.
One condition of our Returns Policy stipulates that all merchandise deemed to be unsuitable, including gifts, must be returned with the original invoice or gift receipt. This facilitates an effortless return in line with our Returns Policy. As you were not in possession of the proof of purchase, you were correctly advised that your exchange could not be authorized.
This being said, the manner in which you described the Manager attended to this matter is not in line with our high service standards it was brought the attention of the relevant Area Manager to address.
Following our recent telephone conversation, you informed us that you have obtained some form of proof of purchase. We trust that we have subsequently resolved this matter for you in a satisfactory manner.
Yours in Fashion,
Lynn
Thank you for your post and for the opportunity to respond.
One condition of our Returns Policy stipulates that all merchandise deemed to be unsuitable, including gifts, must be returned with the original invoice or gift receipt. This facilitates an effortless return in line with our Returns Policy. As you were not in possession of the proof of purchase, you were correctly advised that your exchange could not be authorized.
This being said, the manner in which you described the Manager attended to this matter is not in line with our high service standards it was brought the attention of the relevant Area Manager to address.
Following our recent telephone conversation, you informed us that you have obtained some form of proof of purchase. We trust that we have subsequently resolved this matter for you in a satisfactory manner.
Yours in Fashion,
Lynn