pC
pumla C
1 reviews | Active since Sept 2012
18 Jun 2015, 15:56
Bad Service
Good day <br> 16th June I went to Truworths in Prominade Mitchells Plain. So I wanted to apply for a second card for my husband, I asked the cashier how do I go about doing that so He called a lady called Megan to bring me the form after so many time he's been calling her to assist me so eventually she came and she told me to go to other stores because they are short in stationery. (the cashier couldnt help because they were only 4 cashiers and the q was very long) I could see she didnt want to help me. Im soo disappointed of your service. I was expecting to be treated as a customer not with such a bad attitude.
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Truworths's replyOfficial
23 Jun 2015, 14:44Hello ZoeLife,
At Truworths, we train our staff members to always treat customers in a polite and professional manner, as to ensure that they always up hold our high customer service standards we strive to offer our customers.
Therefore, upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to address with the staff member concerned.
We have attempted to contact you on the numbers listed on your account, but we were not able to make contact with you. Further to this we have sent you email correspondence and are currently awaiting your response.
We urge you to please contact us at your earliest convenience in order for us to satisfactorily attend to this matter for you.
Yours sincerely,
Lynn
At Truworths, we train our staff members to always treat customers in a polite and professional manner, as to ensure that they always up hold our high customer service standards we strive to offer our customers.
Therefore, upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to address with the staff member concerned.
We have attempted to contact you on the numbers listed on your account, but we were not able to make contact with you. Further to this we have sent you email correspondence and are currently awaiting your response.
We urge you to please contact us at your earliest convenience in order for us to satisfactorily attend to this matter for you.
Yours sincerely,
Lynn
Truworths's reply23 Jun 2015, 14:44
Official
Hello ZoeLife,
At Truworths, we train our staff members to always treat customers in a polite and professional manner, as to ensure that they always up hold our high customer service standards we strive to offer our customers.
Therefore, upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to address with the staff member concerned.
We have attempted to contact you on the numbers listed on your account, but we were not able to make contact with you. Further to this we have sent you email correspondence and are currently awaiting your response.
We urge you to please contact us at your earliest convenience in order for us to satisfactorily attend to this matter for you.
Yours sincerely,
Lynn
At Truworths, we train our staff members to always treat customers in a polite and professional manner, as to ensure that they always up hold our high customer service standards we strive to offer our customers.
Therefore, upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to address with the staff member concerned.
We have attempted to contact you on the numbers listed on your account, but we were not able to make contact with you. Further to this we have sent you email correspondence and are currently awaiting your response.
We urge you to please contact us at your earliest convenience in order for us to satisfactorily attend to this matter for you.
Yours sincerely,
Lynn