1 reviews | Active since Apr 2015
Bad service
<p>My dad had an account which is paid in full and has a credit amount owed to him. He passed in June last year and we went to close all his accounts with every company he had active accounts with but this company it's sending us from piller to post. The head office sends us to the store and the stores end up sending us back to the head office since they not even responding to them. I've been dealing with this for months now but still nothing. Each month they sending statements of this account and not willing to close and credit the overpaid amount with no reason or comments to that.</p>
Thank you for your post.
We were concerned to read of your experience and immediately escalated this matter to the relevant department for further assistance. We were informed that you would have to provide us with a confirmation letter in order for us to further assist you in this regard.
We can verify that one of our consultants have been in contact with you to discuss your concerns and believe that we were able to satisfactorily resolve this matter for you.
Should you have any further enquiries, please do not hesitate to contact us on ***, or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We were concerned to read of your experience and immediately escalated this matter to the relevant department for further assistance. We were informed that you would have to provide us with a confirmation letter in order for us to further assist you in this regard.
We can verify that one of our consultants have been in contact with you to discuss your concerns and believe that we were able to satisfactorily resolve this matter for you.
Should you have any further enquiries, please do not hesitate to contact us on ***, or via email on ***.
Kind regards,
Truworths Online Team