1 reviews | Active since May 2017
bad service
<p>my wife bought me a watch as a birthday present which she gave to me the night befor my birthday when i put the watch on my arm the the watch had a chip in the glass and the big arm inside was loose i then took it back to where she bought it and they didnt want to replace it it was told we had dropped it but there ewas no dents or scrathes to say that it has fallen all trouwrths claremont said we must fixed the glass and the will see to the mechanism. i then took it to fossil and the lady there said truworths had to replace it but in the end i paid R300 to fix the glass and they will fix the mechanism free of charge as it is under warranty . i wouldnt go and buy anything at truworths again it was bad service and to say that you broke it when the watch was in a safe</p>
Thank you for your post.
At Truworths quality is of utmost importance to us and we were therefore concerned to hear about your recent experience.
We have investigated your concerns raised, and as such, liaised with the Store Manager at the store in question. We can confirm that you were correctly advised on the day of your visit returns policy only facilitate repairs on manufacturer defaults or mechanisms issues including loose hands, which are covered under the warranty. A broken glass is unfortunately not covered under the warranty.
We regret that you are unhappy about this, however trust that you will accept our stance in this regard.
We verify that one of our consultants have been in contact with you to clarify your concerns and we once again wish to apologise for any frustration and upset caused in this regard.
Should you have any further comments or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Yours sincerely,
Truworths Online Team
Thank you for your post.
At Truworths quality is of utmost importance to us and we were therefore concerned to hear about your recent experience.
We have investigated your concerns raised, and as such, liaised with the Store Manager at the store in question. We can confirm that you were correctly advised on the day of your visit returns policy only facilitate repairs on manufacturer defaults or mechanisms issues including loose hands, which are covered under the warranty. A broken glass is unfortunately not covered under the warranty.
We regret that you are unhappy about this, however trust that you will accept our stance in this regard.
We verify that one of our consultants have been in contact with you to clarify your concerns and we once again wish to apologise for any frustration and upset caused in this regard.
Should you have any further comments or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Yours sincerely,
Truworths Online Team