Bad Service

<p>Friday the 21 April 2017 I was in Gugulethu Square/ Mall, passed Truworths branch and saw a nice dress on display and I went in, there was no stock of it. I asked if I could get the one that was on the doll on display since it was the same size as mine and the last one I was told the manager said they must not undress the dolls, I asked why put a display of something that is out of stock and refuse to sell the one on dsplay if its the last one on stock, they said they will ask for permission to undress the doll, she then asked her colleauge to ask the manager if she could sell the dress on the doll, the colleauge said the manager is coming I waited for more than 15 minutes for the manager to come she never showed up I could not even understand why was she coming because all I wanted was a dress, then the lady on the floor asked me to go and wait in front of their back office door where the manager will show up I stood there for a while, I asked the cashier is the manager in? she told me yes she is, she said she is coming now ,I left the branch without the dress or seeing the manager I felt angry as I wasted my time there and I could not understand why would you display something you do not have in stock and even have a rule of not selling the last item which is on display, what was the point of displaying it? I have been a loyal customer of Truworths for years and the way I was treated in Gugulethu Branch was very unproffesional and unpleasant. as I walked in an old lady was complaining of the branch's bad service but no one paid attention to her or even asked her details for someone to contact her she marched out unattended hence I thought if I also experience bad service how many more clients experiencing the same and no one has said anything.</p>