1 reviews | Active since Mar 2012
Bad service
<p>I have addressed my issue via email as well as via your website without it being resolved satisfactorily. As I have not received a statement for several months now, neither did I receive an SMS for December informing me of my instalment amount due, thus not being aware that my instalment had increased by R130, I paid my normal instalment being R1020, on 31 December. On 13 Jan I received an SMS stating that my account is overdue and that I must pay R1610 immediately ! Only when accessing my account online did I become aware that my instalment had increased by R130. I then paid this amount on 13 Jan. Despite my payments now being up to date I still receive SMS'S from yourselves stating that my account is overdue and that I must pay R1610 !! My next instalment is due on 4 Feb. Please check your records and refrain from sending me these SMS'S. Furthermore, please afford me the courtesy of a response. Account no. ********** ********** refers.</p>
Thank you for your post and allowing us the opportunity to assist.
Subsequent to your post, we confirm that one of our consultants has contacted you to discuss your concerns in this regard. Whilst we could not verify why your statements were not received to your postal address, our consultant has subscribed you for our electronic statements thus your future statements will be sent via email.
We further verify that the mentioned payment, received via EFT, has been allocated towards your account and your next installment is due by 4 February 2017.
We are pleased that we were able to clarify your concerns and hope to see you in our stores again soon.
Please feel free to email us on *** or via email to *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
Subsequent to your post, we confirm that one of our consultants has contacted you to discuss your concerns in this regard. Whilst we could not verify why your statements were not received to your postal address, our consultant has subscribed you for our electronic statements thus your future statements will be sent via email.
We further verify that the mentioned payment, received via EFT, has been allocated towards your account and your next installment is due by 4 February 2017.
We are pleased that we were able to clarify your concerns and hope to see you in our stores again soon.
Please feel free to email us on *** or via email to *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team