1 reviews | Active since Nov 2016
Bad service
<p>My Truworths account was settled on 9/12/2016</p> <p>I am still waiting for a paid up letter </p> <p>I was contacted by Lynn Booysens customer service and was told that I would recieve the letter by the first week of January and still had not recieved anything </p>
Thank you for your post and allowing us the opportunity to respond.
We regret that the requested letter was not issued by the date advised and immediately liaised with the relevant agency in this regard.
Following your email received on 11 January 2017, we confirm that our consultant has liaised with the relevant agency and that the requested letter was sent to you via email on 12 January.
We acknowledge your frustration and sincerely apologize on behalf of the agency for the delay in the requested letter being issued.
We trust that we have adequately responded to your query, however please feel free to contact us via email to ***, should you have any further enquiries.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We regret that the requested letter was not issued by the date advised and immediately liaised with the relevant agency in this regard.
Following your email received on 11 January 2017, we confirm that our consultant has liaised with the relevant agency and that the requested letter was sent to you via email on 12 January.
We acknowledge your frustration and sincerely apologize on behalf of the agency for the delay in the requested letter being issued.
We trust that we have adequately responded to your query, however please feel free to contact us via email to ***, should you have any further enquiries.
Kind regards,
Truworths Online Team