1 reviews | Active since Jul 2011
Bad service
<p>I just came back from Truworths woodlands Pretoria wanted to exchange or get voucher.the teller tells me she won't be able to help me,then he calls manager no introduction she starts explain what I want to do in Tshwana.I interupted and explained in English and he said iam coming with a big problem and I must help him as well for him in order to help me.cause he can't look for slips if I dont know the exact date cause its a lot of slips for nov_Dec.if I bought with card I must get statement he might try to help me.the dress is still new in good condition I only misplaced slip and I dont want cash.a big store like truworths operating like this.and the treatment.why not operate like other big stores woolies?????</p>
Thank you for your post and allowing us the opportunity to assist.
When merchandise is returned to our stores proof of purchase is indeed required in line with this policy to facilitate an effortless return for our customers. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
Following our telephonic conversation we can confirm that the Area Manager has contacted you to discuss your concerns and was able to resolve this matter for you.
We hope to see you in our stores again soon.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
When merchandise is returned to our stores proof of purchase is indeed required in line with this policy to facilitate an effortless return for our customers. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
Following our telephonic conversation we can confirm that the Area Manager has contacted you to discuss your concerns and was able to resolve this matter for you.
We hope to see you in our stores again soon.
Kindest regards,
Truworths Online Team