1 reviews | Active since Jan 2015
Bad service
<p>On Saturday the 24th of September i bought a few clothes at Truworths (Mall of Africa). when i got home i had two items that did not fit well on me, unfortunetly i could not find the slip but the clothes where still in a good condition and still had price tags. The following day on sunday i went vback to Truworths and asked if i can exchange the 2 items to a biggger size and was told i cant due to me not having a slip. Monday morning i went to Truworths at Boulders to find out why why cant Truworths assist me and they said for this situation the only thing that can be done is to check through the transaction documents. theu were more polite and said i can always go to the store I bought the items but than i went back and asked them to check their transactions that were done on Saturday but the rudness of them telling me that they can't do that and should perheps tell Boulders Truworths to do it. After spending so much money they offere the worse service ever. I just wanted to return two items out of 11 items i bought.</p> <p>Truworths in Africa Mall will never ever see me in that store and would definately share this with everyone i know and all sociual media websites.</p>
Thank you for your post.
When merchandise is returned to our stores we acknowledge that proof of purchase is one of the requirements for us to assist with a refund or exchange. This being said, from time-to-time stores may further assist by locating the proof of purchase if additional information is provided pertaining to the purchased item(s).
We have attempted to contact you but have been unsuccessful in our attempts and have therefore sent you an email in this regard.
We hope to hear from you soon in order for us to further attend to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
When merchandise is returned to our stores we acknowledge that proof of purchase is one of the requirements for us to assist with a refund or exchange. This being said, from time-to-time stores may further assist by locating the proof of purchase if additional information is provided pertaining to the purchased item(s).
We have attempted to contact you but have been unsuccessful in our attempts and have therefore sent you an email in this regard.
We hope to hear from you soon in order for us to further attend to this matter for you.
Kind regards,
Truworths Online Team
