1 reviews | Active since Jun 2016
Bad service
<p>i bought shoes from truworths thinking that they gma fit me cause they were my size but when I got home and fit them they look like size 4 and am size7 I return them back they ask me so many thing like slip number,branch code of which I didn't have and I didn't know about those things cause I've never work for retails I didn't want money I wanted to do exchange but they way they treated me it's like I stole those shoes, I've never experienced something like this at truworths ever since I've been a customer to them</p>
Thank you for your post.
When merchandise is returned to our stores proof of purchase is indeed required to facilitate an effortless return. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating the required proof of purchase.
We can verify that we have contacted you to discuss this matter and have also sent you an email requesting the information of the purchase.
We trust that we will be able to successfully resolve this matter upon receipt of your reply.
Kind regards,
Truworths Online Team
Thank you for your post.
When merchandise is returned to our stores proof of purchase is indeed required to facilitate an effortless return. In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating the required proof of purchase.
We can verify that we have contacted you to discuss this matter and have also sent you an email requesting the information of the purchase.
We trust that we will be able to successfully resolve this matter upon receipt of your reply.
Kind regards,
Truworths Online Team