1 reviews | Active since Feb 2011

14 Apr 2016, 09:04

Bad service

i have purchased 2 items online. After numerous calls i was told that my order was on its way to me. I then i recieve only 1 of the 2 items. When i called to enquire i was told it comes from various stores and that the other item will come sperately. <br> <br> Its already late!!!!!<br> and i now have to pay another delivery charge. <br> <br> I was not told this when placing my order. Were the items come from is not my problem. if i place 1 order i expect 1 delivery, Your nitty gritty issues should not be the customers problem. <br> <br> How much later am I going to recieve the rest of my order!!!<br> <br> This is terrible, online purchased should be convienient. <br> <br> Durban store have total **** to purchase i though online have better stuff but its worse here

0
Replies (2)
Truworths
Truworths's reply19 Apr 2016, 11:35
Official
Hello kavistra,

We acknowledge receipt of your previous post in this regard and can verify that a response was posted today.

We once again apologise for your experience and wish to reassure you that your concerns have been addressed.

Yours sincerely,

Truworths Online Team
's update07 Feb 2017, 11:26
Reviewer Update

This response didnt help me at all i still had to pay the extra costs!!! *******