Bad service
I have placed an order online for 2 items at one delivery cost. After numerous calls i was told that my order was on its way to me. I then only recieve one of the 2 items when i call to enquire about this i get told that items come from various stores so it would come seperately. <br> <br> for one its already late!!!!<br> And two--- do i now pay 2 delivery costs???<br> <br> This is ridiculous if you have an online facility all this nitty gritty problem should not be the customers concern. how and where your items come from is your responsibility not mine. I am not prepared to pay twice for delivery as i was not made aware of this \extra charge\" when placing my order!!!<br> <br> If your online facility is this ****ty please shut it down. Truworths store have **** to purchase so i thought online is better as they have different stuff but i was wrong. "
Thank you for your post.
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Following our telephonic conversation on 15 April 2016, we can confirm that your concerns has been brought to the attention of our Customer Services Manager and the management team from the courier company contracted to do deliveries on our behalf, to investigate and address your concerns.
Having said this, we are pleased to confirm that your parcel was delivered to your address of choice on 16 April. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologize for any frustration or inconvenience this has caused you.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Following our telephonic conversation on 15 April 2016, we can confirm that your concerns has been brought to the attention of our Customer Services Manager and the management team from the courier company contracted to do deliveries on our behalf, to investigate and address your concerns.
Having said this, we are pleased to confirm that your parcel was delivered to your address of choice on 16 April. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologize for any frustration or inconvenience this has caused you.
Yours sincerely,
Truworths Online Team