SN
Sithembile Nzimande-Khumalo
1 reviews | Active since Dec 2014
13 Apr 2016, 07:50
Bad service
Yesterday i was at Truworths Jabulani mall, i must say the service i received was appalling, first i greeted the cashier and he did not respond, after that he's got a nerve to tell me that i'm moody, if i may ask, is this part of your customer service training looking out for happy or angry customers??? and to make things even worse after doing the refund, he just handed over my slip and the card to me without saying any word, and i'm not sure whether i was supposed to smell that we were done with the refund, with that attitude, clearly he's sitting in a wrong place he must make way for people who are looking for jobs and who can provide a better service.
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Truworths's replyOfficial
15 Apr 2016, 16:46Hello sthembile29,
Thank you for your post.
At Truworths, providing an enticing and exciting retail environment where our customers can shop effortlessly and be assisted by our efficient, committed and passionate staff members is of utmost importance to us. The incident you have described in your post is not what we want our customers to experience at our stores and we therefore escalated this matter to the relevant Store Manager.
We believe that the manager has made numerous attempts to contact you to apologize for your experience but has been unsuccessful in his attempts; he will however continue to try and reach you. In the interim, he has addressed your concerns with the consultant in question and will have the appropriate action taken to ensure that this level of service is not repeated.
We apologize to you for the conduct of our staff member and hope that the attention afforded to your query has re-assured you of your importance to us.
Please feel free to contact us on *** or via email on *** should you have any further enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
Thank you for your post.
At Truworths, providing an enticing and exciting retail environment where our customers can shop effortlessly and be assisted by our efficient, committed and passionate staff members is of utmost importance to us. The incident you have described in your post is not what we want our customers to experience at our stores and we therefore escalated this matter to the relevant Store Manager.
We believe that the manager has made numerous attempts to contact you to apologize for your experience but has been unsuccessful in his attempts; he will however continue to try and reach you. In the interim, he has addressed your concerns with the consultant in question and will have the appropriate action taken to ensure that this level of service is not repeated.
We apologize to you for the conduct of our staff member and hope that the attention afforded to your query has re-assured you of your importance to us.
Please feel free to contact us on *** or via email on *** should you have any further enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
Truworths's reply15 Apr 2016, 16:46
Official
Hello sthembile29,
Thank you for your post.
At Truworths, providing an enticing and exciting retail environment where our customers can shop effortlessly and be assisted by our efficient, committed and passionate staff members is of utmost importance to us. The incident you have described in your post is not what we want our customers to experience at our stores and we therefore escalated this matter to the relevant Store Manager.
We believe that the manager has made numerous attempts to contact you to apologize for your experience but has been unsuccessful in his attempts; he will however continue to try and reach you. In the interim, he has addressed your concerns with the consultant in question and will have the appropriate action taken to ensure that this level of service is not repeated.
We apologize to you for the conduct of our staff member and hope that the attention afforded to your query has re-assured you of your importance to us.
Please feel free to contact us on *** or via email on *** should you have any further enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
Thank you for your post.
At Truworths, providing an enticing and exciting retail environment where our customers can shop effortlessly and be assisted by our efficient, committed and passionate staff members is of utmost importance to us. The incident you have described in your post is not what we want our customers to experience at our stores and we therefore escalated this matter to the relevant Store Manager.
We believe that the manager has made numerous attempts to contact you to apologize for your experience but has been unsuccessful in his attempts; he will however continue to try and reach you. In the interim, he has addressed your concerns with the consultant in question and will have the appropriate action taken to ensure that this level of service is not repeated.
We apologize to you for the conduct of our staff member and hope that the attention afforded to your query has re-assured you of your importance to us.
Please feel free to contact us on *** or via email on *** should you have any further enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team