TN
Thulani N
1 reviews | Active since Jan 2015
07 Feb 2015, 09:58
Bad service
I organised for my account to run by debt order but that didn't happen and my account ended up falling behind cause of their mistakes it took 3 attempts to get the debt order running now that its running another 1 of their mistakes again as usual the debt order date is not the date I gave them,I regret the day I opened an account with them
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Truworths's replyOfficial
11 Feb 2015, 16:20Hello Bongani.NH,
Thank you for affording us the opportunity to attend to your query.
According to our records, we confirm that your request to have your account debited on a monthly basis was honoured, and the information regarding this noted on our system.
Even though there was an initial misunderstanding regarding the date, we are pleased to verify that this error has been corrected as per your request.
We trust that we have acceptably attended to this matter for you, and apologise for any upset and inconvenience this has caused you.
Should you require further assistance with this or any other matter of concern, please feel free to contact us directly on *** or send an e-mail at ***.
Kind regards,
Charmaine
Thank you for affording us the opportunity to attend to your query.
According to our records, we confirm that your request to have your account debited on a monthly basis was honoured, and the information regarding this noted on our system.
Even though there was an initial misunderstanding regarding the date, we are pleased to verify that this error has been corrected as per your request.
We trust that we have acceptably attended to this matter for you, and apologise for any upset and inconvenience this has caused you.
Should you require further assistance with this or any other matter of concern, please feel free to contact us directly on *** or send an e-mail at ***.
Kind regards,
Charmaine
Truworths's reply11 Feb 2015, 16:20
Official
Hello Bongani.NH,
Thank you for affording us the opportunity to attend to your query.
According to our records, we confirm that your request to have your account debited on a monthly basis was honoured, and the information regarding this noted on our system.
Even though there was an initial misunderstanding regarding the date, we are pleased to verify that this error has been corrected as per your request.
We trust that we have acceptably attended to this matter for you, and apologise for any upset and inconvenience this has caused you.
Should you require further assistance with this or any other matter of concern, please feel free to contact us directly on *** or send an e-mail at ***.
Kind regards,
Charmaine
Thank you for affording us the opportunity to attend to your query.
According to our records, we confirm that your request to have your account debited on a monthly basis was honoured, and the information regarding this noted on our system.
Even though there was an initial misunderstanding regarding the date, we are pleased to verify that this error has been corrected as per your request.
We trust that we have acceptably attended to this matter for you, and apologise for any upset and inconvenience this has caused you.
Should you require further assistance with this or any other matter of concern, please feel free to contact us directly on *** or send an e-mail at ***.
Kind regards,
Charmaine