bad service

I have lost my job in April 2022.I app**** for the credit life insurance on this account and now in October I get a letter stating that the new insurer is not honouring my claim and tells me to read the wording on a policy which I have never seen.I completed all the paperwork for the claim and I have a lot of emails to show the communication between me and Truworths,Lucky at MBD and the original insurer, Finrite. On the 17 th May I recieved a mail that they are looking into why it is taking so long to sort this claim. On the 18 th May I recieved a mail from Zukile Sikhundla that they are sorting out this matter. I have sent numerous mails ,spent a lot of money on calls and now I am told that the claim is not honoured I am definitely taking this to the ombudsman, but the service recieved from these people are apalling.