1 reviews | Active since Jun 2017
bad service
<p>last year i paid off my truworths account it's being a year now since I used that account.yesterday they said me a sms stating that I own them R148 and when I asked them what is it for they told me that I was supposed to closed off the account after i settled it so the account has develop interest and what suprised me is no one told me and they didn't tell me anything for the whole year .now i need to pay R148 for what?why did they wait the whole year because their system shows that the account has being payed off .they waited for the account to have more interest so that they can benefit .this is day light ******* </p>
Thank you for your post and allowing us the opportunity to assist.
We confirm that one of our consultants has tried contacting you to discuss your concerns in this regard, but regret that we were unfortunately unsuccessful in our attempts. We have therefore sent to you an email in this regard.
We can confirm the full amount was not settled on the 29 September 2016 therefore a notification was forwarded. We appreciate payment that has been made on the 30 June 2017 for the full outstanding amount.
We look forward to hearing from you soon in order for us to resolve this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
We confirm that one of our consultants has tried contacting you to discuss your concerns in this regard, but regret that we were unfortunately unsuccessful in our attempts. We have therefore sent to you an email in this regard.
We can confirm the full amount was not settled on the 29 September 2016 therefore a notification was forwarded. We appreciate payment that has been made on the 30 June 2017 for the full outstanding amount.
We look forward to hearing from you soon in order for us to resolve this matter for you.
Kind regards,
Truworths Online Team