Bad Service ***
<p>For the past 3 years we paid monthly between the 10th and 15th of each month and had not missed any payments. Everymonth they giving us bad record and keep on phoning us before the 10th for payment due. we then explain everymonth that we only receive salary by the 10th of each month and will make payment. they then promisse that they will note this on their system and it is not a problem. The payment date is now set for the 15th of each month. next month the same story. in the mean time they are adding arears on the account and we just have to be happy with that. Today after 3 years they informed me that they cannot change due dates as they do not have the faccility to do so. Abo****e terrible service. No one has any idea what they are doing in their account departement and the clients must just keep quite and except what they are telling you. Uneceptable!!</p>
Thank you for your post and allowing us the opportunity to respond.
According to our records we can verify that we have notified you that we are unable to change you payment due date; therefore communication was sent to you regarding the status of your account and to confirm a suitable payment arrangement.
We wish to apologize to you for any frustration or upset caused and trust that we have adequately attended to your query.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
According to our records we can verify that we have notified you that we are unable to change you payment due date; therefore communication was sent to you regarding the status of your account and to confirm a suitable payment arrangement.
We wish to apologize to you for any frustration or upset caused and trust that we have adequately attended to your query.
Yours sincerely,
Truworths Online Team