1 reviews | Active since Nov 2013
BAD QAULITY AT HIGH PRICES
I BOUGHT A WATCH AT TRUWORTHS VAAL MALL ON THE 17 JANUARIE 2015 FOR R400.00. I RETURNED IT TO THE STORE ON SUNDAY 15 MARCH 2015 AS THE WATCH IS LOSING IT COLOUR AND IT IS COPER NOT SILWER ANYMORE. I HAVE PAID ALOT FOR THE WATCH AND EXPECT BETER QAULITY AS YOU GET THAT AT THE FLEAMARKET FOR R60 THE STORE TOLD ME THAT THE WARRANTEE DOESNT COVER MISS USE..... WHATS THE USE OF A WATCH IF YOU CAN WEAR IT. I HAVE LOCKED A COMPLAINT WITH HEAD OFFICE ON MONDAY 16 MARCH AND STILL NO REPLY... VERY BAD SERVICE. I AM PAYING OFF FOR SOMETHING I CANT USE AS IT LOOKS TERRIBLE... BUT IF I DONT PAY MY ACCOUNT THEY SENT IT TO LEGAL... IS THIS FEAR... AND I DIDNT KNOW THAT TRUWORTHS QAULITY IS SO BAD... AT THAT PRICES. I AM REALY DISSAPOINTED
Thank you for bringing your concerns to our attention.
We have escalated this matter to the Manager at the relevant store. We established that you were correctly advised on the day of your visit to the store that only the inside mechanism of the watch, and nothing else, is covered under the warrantee. As such we are regrettably unable to assist you regarding this query.
We regret that you are not pleased with the outcome to your query, but hope that you will be able to accept our stance regarding this issue. Should you have any further queries or suggestions, do not hesitate to contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
We have escalated this matter to the Manager at the relevant store. We established that you were correctly advised on the day of your visit to the store that only the inside mechanism of the watch, and nothing else, is covered under the warrantee. As such we are regrettably unable to assist you regarding this query.
We regret that you are not pleased with the outcome to your query, but hope that you will be able to accept our stance regarding this issue. Should you have any further queries or suggestions, do not hesitate to contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine