BAD ONLINE SERVICES

MY MOM MADE AN ONLINE PURCHASE ON MONDAY 26/10/2020...WHEN I CALLED THE ONLINE DEPARTMENT YESTERDAY THE AGENT TOLD ME THAT I CAN CALL BACK TODAY THEN IT SHOULD BE WITH THE COURIER AND THEY CAN THEN ASK THE COURIER TO DELIVER IT BY FRIDAY AT THE LATEST COZ THAT'S WHEN MY MOM NEED IT FOR. I THEN CALLED THIS MORNING AND SPOKE TO A DIFFERENT AGENT WHO SAID MY MOM MUST CALL SHE CAN'T SPEAK TO ME. MY MOM THEN CALLED JUST FOR ANOTHER AGENT TO TELL HER THAT THE PACKAGE HAVEN'T EVEN BEEN PACKED AS YET AND IT'S THE 28TH TODAY. MY MOM THEN ASKED TO SPEAK TO A MANAGER BUT WAS PLACED ON HOLD FOR OVER 5MIN UP UNTIL SHE DECIDED TO DROP THE CALL. THIS IS VERY BAD CUSTOMER SERVICE FOR SUCH A HUGE COMPANY AND WE WILL SURELY NEVER ORDER ONLINE OR BUY FROM THIS STORE AGAIN. THE AGENTS AREN'T VERY HELPFUL,NOR DO THEY PROVIDE YOU WITH CORRECT INFORMATION AND THE FACT THAT MY MOM COULDN'T GET TO SPEAK TO A MANAGER IS EVEN WORSE...OVERALL ITS JUST BAD CUSTOMER SERVICE!