1 reviews | Active since Jun 2016
BAD ONLINE SERVICE FROM IDENTITY
<p>I ordered a gift card on the 13 June 2016, the website indicated 72 hours delivery which never materialised. I called the cape town office and was told the gift card was supposed to be fetched in Jane Furse before it can be delivered. I called again after 5 days and i was told it takes 4 to 5 days. I am sooo dissapointed with this service, until today 8 working days later, still the gift card hasnt been received yet. I will never use this service again its terrible.</p>
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies.
We escalated this matter to the relevant department at Identity who upon investigation we established that the delay in the delivery of your order was caused due to the recent strike action that occurred in the Pretoria region, during which time no orders could be sent out for delivery for safety purposes. We further found that the address listed for the delivery of your parcel was incorrect captured by our couriers.
Subsequent to your post this error was rectified and we can confirm that your order was delivered to you on 28 June 2016. As a gesture of goodwill we will waiver the delivery fee from your account.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for the inconvenience caused.
Should you have any further enquiries for identity, please contact us on 021- ********** or via email on **********
Yours sincerely,
Truworths Online Team
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies.
We escalated this matter to the relevant department at Identity who upon investigation we established that the delay in the delivery of your order was caused due to the recent strike action that occurred in the Pretoria region, during which time no orders could be sent out for delivery for safety purposes. We further found that the address listed for the delivery of your parcel was incorrect captured by our couriers.
Subsequent to your post this error was rectified and we can confirm that your order was delivered to you on 28 June 2016. As a gesture of goodwill we will waiver the delivery fee from your account.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for the inconvenience caused.
Should you have any further enquiries for identity, please contact us on 021- ********** or via email on **********
Yours sincerely,
Truworths Online Team